What computer should I buy?

What computer should I buy?

Without doubt, the most common question I’ve been asked throughout my career as an IT specialist is “what computer should I buy?

This is such a broad question to ask an IT professional and the answer is ultimately going to depend on what you need and prefer.  Because it’s my responsibility to ask questions to ensure the customer has a good understanding on what they are purchasing and why, some of the questions I like to ask are;

  • What are you going to be using it for?
  • What software will you be using?
  • Does it need to be portable?

Your answers will give any technician better insight into what you need and therefore what type or level of computer to provide.

The most important thing to consider when buying a new computer

The first place many visit when looking to buy a new computer or laptop is their local JB Hi-fi, Harvey Norman or other major electrical retailer. While these stores can seem tempting, offering up competitive prices and packages, keep in mind some of the long-term running costs.

This is why there is one critical question I like to ask clients, that very few technicians forget to take into consideration.

The question is; ‘what happens if it fails?

Unfortunately, many technicians were raised in the “Information Age” and tend to forget that their customers are not as well versed in ensuring critical information such as family photos, locally stored emails and important documents like their resume or school assignments are regularly backed up. Determining when this failure will occur is near impossible so make sure to check out my next blog post (a guide on backups).

Too often we hear the same story that a consumer grade computer from a retail store has to be sent interstate for warranty work to be completed and can take over a week to be returned when something goes wrong.

Sending your laptop or computer away to be fixed if something goes wrong can cost you valuable time and money!

So, how does a customer get value and peace of mind?

Choose professional series equipment. Selecting a manufacturer with local support, parts and warranty, direct through the vendor and not a third party really provides value.

While most vendors have improved their service and performance around the warranty process, selecting  professional series equipment with the guarantee of up to 5 years warranty, accidental damage and up to 24/7 service if needed certainly fulfils the idea of value and peace of mind.

To get an idea of the level of service you can receive when you buy professional series equipment, check out HP’s care pack service offerings.

Of course this equipment and level of assurance will set you back a few more dollars, but it needs to be viewed as an investment and not a cost.